Patient Centered Medical Home


What is PCMH?

The Patient-Centered Medical Home (PCMH) is our standard of healthcare. In a PCMH facility, each patient builds a relationship with a personal physician who is committed to keeping you healthy. Your and your care team are cooperatively involved in your ongoing health care… in other words, YOU are part of the care team at KVHC! You will enjoy more communication with your healthcare provider than ever before. In fact, the entire health center is structured around your and your care!   In short, a PCMH facility offers you Personalized, Coordinated, Effective, Efficient Healthcare!

Click Here to Download the PCMH Brochure

After Hours Needs

If it’s after 5:00pm and you need information or guidance from your provider – we can help! We have an Open Access Walk-In clinic located in our 59 Bangor Street, Houlton office open from 8:00am to 7:00pm Monday through Friday, and 9:00am to 7:00pm on Saturday and Sunday. If our Open Access office is closed, don’t worry! You can reach one of our On-Call providers after hours by dialing our normal office number and selecting the appropriate menu option.

Care Management

In addition to your provider’s nurse, during normal work hours we have nursing staff as our Care Manager. Our Care Manager assists in the coordination of your care by working with you and your provider regarding any issues or needs you have between scheduled appointments. They work to provide you prompt responses to your concerns.

New Patient Process

To establish care with one of the providers at Katahdin Valley Health Center, contact our New Patient Coordinator at 1-866-366-5842 ext. 332 and we will assist you in becoming a KVHC patient.


Our nurses work directly with your provider to give you the best possible care by:

  • Drawing Labs
  • Completing in-house EKGs
  • Giving immunizations
  • Assisting the provider with procedures
  • Processing refill requests received from local pharmacies

Patient Assistance

Our Patient Assistance department is here to assist you with:

  • Free or low cost prescription medication programs
  • KVHC’s Sliding Fee Discount Program
  • Applying for free or low cost care from local hospitals
  • Completing MaineCare applications
  • Applying for the Maine Breast and Cervical Program
  • Your travel needs to and from appointments
  • and more!


Now that you are a patient, KVHC helps maintain patient/provider relationships. We encourage you to select your own provider. If you choose not to, we will select a provider based on your medical needs. Our providers practice evidence based care and encourage patient involvement to provide our patients with better health outcomes to include, but not limited to:

  • Diabetes
  • Hypertension
  • Cancer Screenings
  • Immunizations
  • Tobacco Cessation

Referrals Department

If your provider requests a referral to an outside service, our Referral Specialists work with the specialists and x-ray departments to whom you have been referred to meet your provider’s referral request in a timely manner. In addition, they work with your insurance company to provide you with insurance coverage for these services. Upon completion of your referred service, our Referral Specialists work to get the results to your provider as soon as they are available.