About Katahdin Valley Health Center

Creating Healthy Communities Since 1974

Katahdin Valley Health Center (KVHC) is a not-for-profit organization providing more than 20,000 Mainers with primary and behavioral healthcare, dental, specialty, wellness, and needed support services.

Our network is made up of 9 federally qualified health centers throughout Maine that bring health services to underserved people in need throughout our service area. We provide judgment-free, high-quality healthcare without regard to race, religion, orientation, gender identity, immigration status, or ability to pay. We turn no one away.

Our Mission and Vision

Katahdin Valley Health Center (KVHC) provides excellent, affordable, responsive, inclusive, affirming, and equitable healthcare and social services that center individuals, families, and communities. Working with our partners, KVHC seeks to support the health and well-being of all.

Our Mission:
Katahdin Valley Health Center will provide community accessible, quality healthcare with compassion and dignity.

Our Vision:
Katahdin Valley Health Center will be the provider of choice within our communities, responsive to the healthcare environment while serving as the voice and vehicle for promoting healthcare access to all.

Patient Centered Medical Home

The Patient-Centered Medical Home (PCMH) is our standard of healthcare. In a PCMH facility, each patient builds a relationship with a personal physician who is committed to keeping you healthy. Your and your care team are cooperatively involved in your ongoing health care… in other words, YOU are part of the care team at KVHC! You will enjoy more communication with your healthcare provider than ever before. In fact, the entire health center is structured around your and your care! In short, a PCMH facility offers you Personalized, Coordinated, Effective, Efficient Healthcare!

After Hours Needs

If it’s after 5:00pm and you need information or guidance from your provider – we can help! We have Open Access Walk-In clinics located in Dover-Foxcroft and Houlton, offering later hours and weekend hours (Houlton only). If our Open Access office is closed, don’t worry! You can reach one of our On-Call providers after hours by dialing our normal office number and selecting the appropriate menu option.

Care Management

In addition to your provider’s nurse, during normal work hours we have nursing staff as our Care Manager. Our Care Manager assists in the coordination of your care by working with you and your provider regarding any issues or needs you have between scheduled appointments. They work to provide you prompt responses to your concerns.

New Patient Process

To establish care with one of the providers at Katahdin Valley Health Center, contact our New Patient Coordinator at 1-866-366-5842 ext. 332 and we will assist you in becoming a KVHC patient.

Clinical Team

Our clinical team works directly with your provider to give you the best possible care by:

Drawing Labs
Completing in-house EKGs
Giving immunizations
Assisting the provider with procedures
Processing refill requests received from local pharmacies

Patient Assistance

Our Patient Assistance department is here to assist you with:

Free or low cost prescription medication programs
KVHC’s Sliding Fee Discount Program
Applying for free or low cost care from local hospitals
Completing MaineCare applications
Applying for the Maine Breast and Cervical Program
Your travel needs to and from appointments
and more!

Provider Team

Now that you are a patient, KVHC helps maintain patient/provider relationships. We encourage you to select your own provider. If you choose not to, we will select a provider based on your medical needs. Our providers practice evidence based care and encourage patient involvement to provide our patients with better health outcomes to include, but not limited to:

Diabetes
Hypertension
Cancer Screenings
Immunizations
Tobacco Cessation

Referrals Department

If your provider requests a referral to an outside service, our Referral Specialists work with the specialists and x-ray departments to whom you have been referred to meet your provider’s referral request in a timely manner. In addition, they work with your insurance company to provide you with insurance coverage for these services. Upon completion of your referred service, our Referral Specialists work to get the results to your provider as soon as they are available.

Our Partnerships

A fundamental activity of KVHC includes operating clinical training programs in affiliation with institutions of higher education. These partnerships establish the framework needed to train and educate students who are working towards a degree in the health care professions. These individuals share in our mission and vision to serve medically underserved populations in rural communities.